How can we help?

Real humans in the UK, Monday–Friday 9:00–17:30 — and answers to the questions we hear most.

Email support

Best for anything non-urgent — screenshots welcome. Replies within one working day, usually much faster.

help@churchhub.com

Mon–Fri 9:00–17:30 · avg reply 3h 40m

Phone

Talk to the support team in Basildon — no phone menus, no offshore queue.

0117 946 0800

Mon–Fri 9:00–17:30 · priority on Growing & Flourishing

Live chat

In-app chat from the ? icon, bottom-right of every screen once you’re logged in.

Average first response: 4 min

Mon–Fri 9:00–17:30

All systems operational·Urgent Sunday-morning issue? Call the out-of-hours line: 0117 946 0999 (Sun 07:00–13:00)

Known issues & fixes

The problems churches actually hit, with the fix that works.

Free training webinars

45-minute live sessions every Tuesday and Thursday — rotas, giving and check-in. Recordings included.

Data migration team

Switching from other software, Excel or paper? We map, dry-run and import your data free on every plan.

Write to us

ChurchHub Ltd, 4 Corn Street, Basildon BS1 1HQ. Registered in England · ICO registered data processor.